Insurance and FAQs

Insurance FAQ’s

  • On the Move Physical Therapy is not contracted with any insurance companies, however, with the superbill/receipt we provide, you may request reimbursement from your insurance company. Services provided may qualify as a medical expense that can be paid for through Health Care Savings or Flexible Spending Plans. Please check with your insurance plan or employer regarding the details of your health care savings plan.

  • We provide a level of care that is above and beyond the amount that insurance companies are currently willing to reimburse. The patient's entire treatment time is one on one with the physical therapist allowing for both the manual therapy and the exercise prescription to be individualized.

    We feel that this level of care results in faster recovery and reduced chance of re-injury. In addition, we want patients to have a choice to continue with us after the rehabilitation stage has ended. We feel passionate about continuing to provide exercise guidance which enhances an individual's performance and prevents injury. This type of extended care is not reimbursed by insurance. Fortunately, by reducing the overhead related to processing insurance, we are able to save money and pass the savings to you.

  • Our practice is not contracted with Medicare or any other health insurance provider. Therefore, services provided here are not covered by Medicare or your secondary insurance. If you choose to receive physical therapy services with us, please understand that you will not be reimbursed by Medicare or your secondary insurance.

    If you prefer to have physical therapy services covered by insurance and have a physician referral, we are happy to provide you with alternative options. However, if you still wish to be seen by our physical therapists, we ask that you sign to acknowledge that you understand this is a non-covered service and that you will not receive reimbursement from your insurance provider.

    While we do not discriminate against clients who are 65 and over (Medicare-eligible), we can only provide a limited number of treatments not covered by Medicare. Specifically, we do not provide post-surgical treatment or any services considered 'covered' by Medicare.

    If you have any questions or concerns, please don't hesitate to ask.

  • A prescription for Physical Therapy is not needed but it is recommended for clients and patients who plan to request insurance reimbursement.

  • Individuals are able to participate in Physical Therapy for 12 visits or 45 days before consulting with a physician. Neither a diagnosis nor a prescription is needed for patients participating in wellness services such as recreational classes, exercises classes, pilates training, and injury prevention treatments.

Physical Therapy FAQ’s

  • We here for the WHOLE journey - injury prevention, injury rehabilitation, and performance enhancement. So, our clients/patients/students see us when they are injured and when they’re not.

  • We see people of all ages, genders, and activity levels. If you’re asking because we mostly feature women, gymnasts, and dancers on our website - that’s because we our pretty proud of our expertise in gymnastics medicine, dance medicine, and women’s health.

  • Here are some reasons why a non-insurance based physical therapy practice may be right for you:

    • We are free to make choices based on your personal health needs versus the the insurance's rules

    • If imaging (MRI/xray) is expensive on your plan, seeing a physio first will save you hundreds - if not, thousands.

    • Your PT provides a MOVEMENT diagnosis. The MRI/Xray only shows what happens when you lie still.

    • Your providers are not generalists - they have unique expertise to help

    • Your provider has less burnout and can devote greater energy to help you.

    • We do take HSA and FSA cards for payment

  • When a time slot is saved for you, it's no longer available to other patients or clients. As such, we ask that you cancel any scheduled appointments as soon as you realize you are not able to attend. If appointments are canceled less than 24 hours prior to the appointment, the patient will be charged for the entire visit.

    It is very much appreciated when patients and clients arrive on time. If an individual arrives late, the session may be shortened but the individual is responsible for the cost of the entire scheduled session.

    To cancel an appointment, you can login to our booking site and cancel. Additionally, you can text us your name and the time of the appointment you want to cancel at (650) 701-7686.

  • We keep our overhead very low and pass the savings to you. In addition, we engage in activities throughout the year that make services more accessible -

    • Complimentary Injury evaluations - book a free 15 minute consultation with the therapist to ask questions about your injury and get individualized advice about what you can be doing at home to speed up your recovery.

    • Group Therapeutic Exercise and Pilates classes - these classes are a relatively low cost way to receive guidance with your home exercise program.

    • Gymnastics and Dance classes for kids with special needs - these recreational classes are a fun way for kids with special needs to stay fit and improve their motor skills.

    Throughout the year, we participate in events that offer free pilates or physical therapy to certain populations. Check out our community events.

Pilates FAQ’s

  • For group Pilates classes, we ask that you cancel your booking 12 or more hours before the start of class. Cancellations within 12 hours of the class will result in a loss of the credit used to book the class.

    For unlimited credit packs, late cancellations or missed classes will result in a $15 charge.

    You can cancel your booking by logging into your Pilates group class account or through our app.

    For questions, please email info@onthemovephysio.com or call (650)-701-7686.

  • Waitlist operates on a first-come, first-served basis.

    One credit is required to hold your spot. If you don't get off the waitlist, the credit will be automatically refunded to your account.

    You will automatically be enrolled if a spot opens more than 24 hours before the class and you are the first on the list. You'll receive a detailed email notification regarding the class and enrollment.

    You can withdraw from the class up to 12 hours before the class starts.

    If a spot opens less than 24 hours before the start of the class, everyone on the waitlist will receive an email and can enroll on a first-come, first-served basis.

  • Please wear clothing in which you can easily move. Usually, pants with loose legs and elastic waist band, and sleeveless shirts are the most comfortable attire for evaluation and treatment. Our facility is shoeless - as such, we will provide non-slip socks for you to wear during your appointment.

  • Early access to class bookings

    10% off merchandise

    Discounted single class purchases (in case you use all of the class credits included in your membership.

    Free 15-minute injury consultations and/or Pilates consultation (email us to book)

    1 Guest Pass per month

  • No they don’t - this is your call to stay consistent!

  • Members have access to discounted drop-in rates. You can buy a single class for $35 (that’s $15 less than the general public!)

  • No problem. No penalties as long as you let us know at least 1 week before your next billing cycle starts so that we can cancel your membership before you’re charged. If there’s a reason you want to cancel, please let us know so we can see where we can improve or better accommodate our members!